Text Messaging

You can quickly and easily send out SMS text messages to a groups of recipients corresponding to your MIS Data using our Text Message Add-on.

Linking your MIS data to your website requires a secure connection from your school's Management Information System (MIS) to Juniper Education.  As such, we integrate with a company called Wonde.  Wonde provides a high level of security, allowing you to remain in control of the data accessed through your website.

Wonde will contact you directly to create an account and will help you with setting up the integration.  You will then be able to provide the relevant permissions for your chosen add-ons.

Once the integration has been completed, your data will begin synchronising with your website.  Prior to using the add-ons, you should check that the data is synchronised as expected via the Data Dashboard.

• Buying more Credits
• Creating a New Text Message
• Writing your Text Message
• Saving / Sending your Text Message
• Checking your Mail Queue

Buying more Credits

Before you can send text messages, you must ensure that you have added credits to your account.

To review your credits

• Click the Bundles tab on the left-hand menu.
  
  
• To purchased additional credits, select the Bundle you would like to purchase - your credits will be allocated immediately, and we will invoice you for the purchase.
  
  
• You can also see your purchase history at the bottom of the page.

Creating a New Text Message

To begin with,  create your new Text Message that will be sent to the decided recipients.

• First, click on the 'Create' tab on the left-hand side of your Dashboard.
  
  
• Once you have opened the message, enter a Message Subject, this will not be visible to recipients, as there is no title in a text message.
  
  
• To add recipients, click the Add button
  
  
• In the recipient dialog, select the type of recipients you want to send to, then filter using the options on the left to select the group - for example, registration group or year group.
  • Any names that are greyed out indicate that your MIS data does not contain a mobile number for that person.
  • You can use the select all option if you want to send to all available contacts in the group. 
  • f a person has multiple contacts set for them, you can click on the small Envelope icon to select which person receives the text. On the other hand, you can click on the drop-down icon beside the Add button to only select Primary contacts.

Writing your Text Message

You can now enter the content of your Text Message, tailoring the message to be personalised and professional.

• Type the message that you would like to send into the box
  • You can personalise the message using the Insert Placeholder option.  This will allow you to tailor the message to include the relevant parent and pupil details for each person it is sent to.   
    NB If you use the Pupil Placeholders and the group contains more than one child belonging to the same parent, the message will be sent multiple times.
  • Just above the message area, you will see a character count, and message count.  This will help you assess how many messages, and therefore credits you will use.  
  • You can use the Emoji option to insert an emoji into your message.  Please note that using these may take up more characters than normal characters, causing more credits to be used per message.

Saving / Sending your Text Message

From here, you can view a preview of your text message, save it as a draft or template, or send it straight away.

• Preview: This will allow you to view your text from a parent's perspective on a mobile device, this can help you decide whether your text needs changing before being sent out.
  
  
• Save Draft: If you're not quite ready to send this text out or you're awaiting further details, save the text as a draft and send it at a later date under the Drafts tab.
  
  
• Save Template: Save time by not having to rewrite texts, save it as a template to reuse as many times as you'd like. This is great for texts such as training or snow days and can be accessed under the Templates tab.
  
  
• Send Now: Use the 'Send Now' button to directly send your text out to all of the decided recipients.

Checking the Text Messaging Queue

After sending text messages out you be alerted in the Mail Queue if any of your texts have failed to go through.  

• Click View Contacts to check which recipients failed to receive the message, as well as the reason for the failure.
  
  
• You may need to resolve any issues with phone numbers in your MIS, and wait for the data to synchronise, before trying to send again by licking Continue Sending.

• If you'd like to try resending all of the messages stuck in your Mail Queue, you can use the Continue Sending All button.
  
  
• To cancel the unsent messages, click the Clear All button to remove the unsent messages.