22nd March 2023 11:00 - Hardware issue
We were made aware of a hardware issue affecting one of our servers earlier this evening, which may have affected a small number of websites. The hardware has now been replaced and we are continuing to monitor the system.
RESOLVED
15th March 2023 08:00 - Login Issues Resolved
The team have made some changes to the configuration on one server to resolve the issue for a small number of users who may not have been able to log in. We are continuing to monitor the system.
RESOLVED
14th March 2023 - 16:00 - Login issues
10th March 2023 08:00 - Issues Resolved
Our hosting provider has resolved the DNS issues which may have caused a limited number of users problems trying to access sites via certain ISPs.
RESOLVED
9th March 2023 17:00 - Possible issues with some sites
We are aware that our hosting provider is currently investigating some issues with DNS and are looking to resolve this. In the meantime, some sites might not return for a limited number of users trying to access sites via certain ISPs.
3rd March 2023 - Server Outage Update
Detail of incident: At 19:34 on 22nd Feb our monitoring team noticed an issue with one of our Servers after a windows update was applied. We requested the server restart; however, it did not respond. We then asked our third-party provider to replace the motherboard in the server as it was not showing a RAM slot. This still did not resolve the issue and upon further investigation requested the hard drive be replaced. Following this our attempts to rebuild the raid array were unsuccessful. Whilst our third-party attempted to resolve the issue with the server, we simultaneously began the process of restoring the data from a raid mirror image to a contingency server. In total, we experienced a total downtime of approximately 31 hours, affecting a small percentage of our websites. It then took another 5 hours to restore functionality completely to the CMS for those sites.
Preventative actions: We will ensure updates on our servers only happen at weekends or School holidays to ensure minimal disruption if a similar issue was to occur. We are also investigating changes to our hardware configuration, to improve the speed at which we can restore service.
We understand your website is an important tool for your school and we would like to apologise for any inconvenience this outage caused you and your community.
RESOLVED
24th February 2023 07:00 – Server Issue Resolved
We have worked overnight to resolve the issue with one of our servers. All sites should now be working, with no loss of data however, we are still working to restore the webstats feature on the affected sites. Should you still be experiencing any other issues, please contact our Support Team.
23rd February 2023 09:00 – Server Issue
We are experiencing an issue with one of the servers in our data centre. We are working with our provider to resolve the issues which will be affecting a number of our customers and hope to have this resolved soon.
13th February 2023 12:00 – Twitter integration
The latest information from Twitter is that the changes have been postponed further.
Updates about the changes Twitter will be making can be viewed here: https://twitter.com/twitterdev
ONGOING
9th February 2023 11:40 – Twitter integration
Twitter has delayed the removal of free access to their API until 13 February 2023. At this time, they still have not released full details on its replacements.
Updates about the changes Twitter will be making can be viewed here: https://twitter.com/twitterdev
We will monitor the situation closely and provide further updates when we have them.
8th February 2023 15:40 – Twitter integration
On 2 February 2023 Twitter announced that they will no longer support free access to their API from 9 February 2023.
Updates about the changes Twitter will be making can be viewed here: https://twitter.com/twitterdev
Due to the limited information available to us at this time, we are unsure of the impact this will have on our customers and their websites. We anticipate websites displaying Twitter content and how users share updates to Twitter may be affected.
We will monitor the situation closely and provide further updates when we have them.
Thank you for your patience and understanding.